At 92star, we genuinely believe that gaming should be fun — full stop. If it stops being fun, it stops being gaming. That's why responsible gaming is not a footnote in our terms and conditions; it is a core part of how we build and operate the 92star Platform for players across Karachi, Lahore, Islamabad, Faisalabad, and every city in Pakistan. We provide real tools, real support, and a real commitment to keeping you in control.
Every registered 92star player has access to these responsible gaming tools directly from their account dashboard. They are free, instant to apply, and there when you need them.
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 92star account. Reductions take effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies — giving you time to reconsider before more funds go in.
Define the maximum amount you are comfortable losing over a set period. Once your loss limit is reached, wagering is paused for the remainder of that period — protecting your bankroll and giving you a natural break without any action needed on your part.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when you have been playing for a set amount of time. It is easy to lose track of time when you are enjoying a session; this tool keeps you grounded and aware.
Need a short break from gaming? A cool-off period lets you suspend your 92star account for a defined period — from 24 hours up to six weeks. During this time your account is inaccessible for gameplay and deposits. You can still contact support if needed.
Self-exclusion is a longer-term tool for players who feel they need a serious break. You can self-exclude for a minimum of six months, up to five years, or permanently. Once applied, self-exclusion cannot be reversed until the chosen period expires. We take this seriously and enforce it strictly.
Request a full statement of your gaming activity — deposits, withdrawals, bets placed, games played, time spent, and net win/loss figures — covering any period of your account history. Transparency about your own patterns is the first step to staying in control.
Self-exclusion is the most powerful responsible gaming tool available on 92star. It is designed for players who recognise that they need a firm, enforced break from gambling — not just a temporary cool-off. Here is how the process works from start to finish.
Once self-exclusion is active, 92star will also suppress all marketing communications to your registered email and phone number for the full duration of the exclusion period. We will not send you promotional offers, bonus reminders, or re-engagement messages while you are excluded.
If you attempt to open a new 92star account during a self-exclusion period, any new account will be closed and funds returned. We cross-reference registration details against our exclusion records as part of the standard sign-up process.
Navigate to the Responsible Gaming section within your 92star account settings. This is accessible from the main account dashboard at any time, on any device.
Choose "Self-Exclusion" from the list of responsible gaming tools. You will be asked to select a duration: 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
A confirmation prompt will ask you to verify your choice. Read it carefully. Once confirmed, self-exclusion is applied immediately and cannot be reversed before the period ends.
Your account is locked for gameplay and deposits from the moment you confirm. Any active sessions are terminated. Your balance is preserved and will be accessible upon expiry of the exclusion period.
All promotional communications are automatically stopped. You will receive only a confirmation email acknowledging your self-exclusion request for your records.
Our customer support team remains available throughout your exclusion period if you need help, have account queries, or wish to discuss further support options. Reach them via live chat at any time.
Limits are the simplest and most effective responsible gaming tool for everyday players. Here is a breakdown of all the limit types 92star supports and how each one works in practice.
Set the maximum PKR amount you can deposit into 92star within any rolling 24-hour period. Once the limit is hit, no further deposits are accepted until the next 24-hour window opens.
A rolling 7-day cap on deposits. Useful if you prefer to budget on a weekly cycle — common for players who receive weekly wages or top up their accounts in line with a weekly routine.
A rolling 30-day deposit ceiling. Good for players who want to keep their gaming spend as part of a monthly budget alongside other living expenses.
Caps the net amount you can lose over a daily, weekly, or monthly period. Once reached, wagering is paused for the remainder of the period regardless of your available balance.
Restricts how long a single continuous gaming session can last. You choose the duration. When time is up, you will receive a notification and, if you have enabled it, an automatic logout.
Problem gambling can develop gradually. Recognising these warning signs early — in yourself or someone you care about — is the most important step toward getting things back under control.
Continuing to play specifically to win back money you have already lost — often increasing bet sizes in the process. This is one of the clearest signs of harmful gambling behaviour.
Using funds set aside for rent, bills, food, or family needs to fund gaming activity. If gambling is competing with daily necessities, it has moved beyond entertainment.
Feeling the need to conceal the amount of time or money spent gambling from family members, friends, or a partner is a significant indicator that something has gone wrong.
Finding it genuinely difficult to stop playing even when you intend to, or when other responsibilities are being neglected, suggests the activity has shifted from entertainment to compulsion.
These questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is for your benefit only. If several of these questions resonate with you, it may be worth speaking to our support team or considering one of the responsible gaming tools above.
Have you ever spent more money on gambling than you originally planned or could comfortably afford?
Do you find yourself thinking about gambling frequently — planning the next session or replaying past sessions in your head?
Have you ever borrowed money, sold possessions, or skipped financial obligations in order to continue gambling?
Have you tried to cut back or stop gambling and found it harder than expected, or returned to gambling shortly after stopping?
Has gambling caused tension, conflict, or distance in your relationships with family members or close friends?
Do you gamble as a way to escape stress, anxiety, loneliness, or other difficult feelings rather than purely for entertainment?
After a winning session, do you feel compelled to keep playing to win even more rather than walking away with your winnings?
Whether you need to talk to someone, access professional counselling, or simply get guidance on using 92star's responsible gaming tools, help is always close by.
Our trained responsible gaming support agents are available 24 hours a day, 7 days a week via live chat. They can help you set limits, initiate a cool-off, or start the self-exclusion process on the spot.
Prefer to write? Send a detailed message to our responsible gaming team at [email protected]. We aim to respond within 2–4 hours and treat all responsible gaming enquiries with the highest priority.
If you feel you need professional psychological support for problem gambling, we encourage you to seek assistance from a qualified counsellor or mental health professional in your area. Asking for help is a sign of strength.
Problem gambling affects the people closest to the player as well. If someone in your family is struggling, our support team can guide you on how to help and what options are available through the 92star platform.
92star is built for players who enjoy gaming as entertainment. Set your limits, know your boundaries, and play the 92star way — responsibly, safely, and always within your means.
🔞 Must be 21 or older to play. Gambling involves risk — never bet more than you can afford to lose.